1. About Us

Botswana Quality Baskets is a cultural, artisan, and training enterprise promoting traditional Botswana basket weaving and handcrafted products.

Contact Details:
Email: info@qualitybaskets.co.bw
Phone/WhatsApp: +267 7221422
Physical Address: Home of Quality Baskets, Boronyane, Maun, Botswana
Website: https://qualitybaskets.co.bw

2. Use of the Website

By using our website, you confirm that:

• You are at least 18 years old, or using the site under supervision

• You will provide accurate and complete information

• You will not misuse or interfere with website functionality

• You will comply with all applicable local and international laws

Botswana Quality Baskets reserves the right to suspend or terminate access for any misuse.

3. Products & Descriptions

3.1 Handmade Product Disclaimer

All baskets and artisan products are handmade, meaning:

• Sizes, patterns, and colours may vary slightly

• Imperfections are natural characteristics

• These variations are not considered defects

3.2 Product Availability

We strive to maintain accurate stock levels, but availability is not guaranteed.
If a product becomes unavailable after purchase, we will:

• Offer a similar item

• Provide a refund

• Issue store credit

3.3 Pricing

Prices:

• Are listed in Botswana Pula (BWP) unless stated otherwise

• May change without notice

• Exclude international duties, taxes, or shipping unless specified

4. Orders & Payments

4.1 Checkout & Payment

Orders are processed through our WooCommerce platform.
By placing an order, you agree that:

• All information provided is correct

• You are the authorised holder of the payment method

• Payment is required before order dispatch

We accept:

• Credit/debit cards

• Mobile money

• EFT/bank deposit

• Other methods as available on the website

4.2 Fraud Prevention

We may refuse or cancel orders that:

• Appear suspicious

• Cannot be verified

• Contain incomplete or incorrect information

5. Shipping & Delivery

5.1 Local Deliveries (Botswana)

Delivery times vary but typically range from 1–7 business days depending on location.

5.2 International Deliveries

Shipping times and fees depend on the destination.
Customers are responsible for:

• Customs duties

• Import taxes

• Delays due to border inspections

5.3 Delivery Issues

If your order arrives damaged or incorrect, notify us within 7 days with photos.

6. Refunds, Returns & Cancellations

This section summarises key terms.
Please refer to the full Refund & Returns Policy for detailed conditions.

6.1 Returns (Products)

Eligible only for:

• Damaged items

• Incorrect items

• Manufacturing defects

Returns must be requested within 7 days.

6.2 Refunds

Approved refunds are issued to the original payment method within 5–14 business days.

6.3 Workshop Cancellations

Participant cancellation timelines:

• 7+ days before: Full refund

• 3–6 days: 50% refund

• 0–2 days: No refund

Botswana Quality Baskets may cancel workshops due to:

• Low enrolment

• Safety concerns

• Instructor unavailability

• Weather or venue issues

In such cases, participants may reschedule or receive a full refund.

7. Workshops, Training & Experiences

By registering for a workshop, you agree to:

• Follow all safety instructions

• Use materials and tools responsibly

• Respect the learning environment

• Not record or distribute training content without permission

We reserve the right to:

• Remove disruptive participants

• Modify workshop schedules

• Change instructors when necessary

8. Intellectual Property

All content on our website—including images, text, videos, logos, product descriptions, and designs—is the intellectual property of Botswana Quality Baskets unless otherwise stated.

You may not, without written permission:

• Copy or reproduce website content

• Modify or distribute materials

• Use our images or designs for commercial purposes

Unauthorised use may result in legal action.

9. Privacy & Data Protection

We process personal data in compliance with:

• Botswana Data Protection Act, 2018 (DPA 2018)

• GDPR (for EU/EEA customers)

Our practices are detailed in our Privacy Policy and Cookies Policy, including:

• What data we collect

• Why we collect it

• How we protect it

• Your data rights

By using our services, you consent to such data processing.

10. WhatsApp, Chatbot & Communication Terms

By messaging us via WhatsApp or using our chatbot, you agree that:

• Conversations may be securely logged for service quality

• Information you provide may be used to process orders, bookings, or inquiries

• WhatsApp communication is not fully controlled by us—Meta Platforms’ policies also apply

We do not request sensitive personal data through WhatsApp.

11. Limitation of Liability

Botswana Quality Baskets is not liable for:

• Losses due to misuse of products

• Delays caused by courier services

• International customs delays

• Indirect or consequential damages

• Website downtime or technical disruptions

Our maximum liability is limited to the value of the goods or services purchased.

12. Indemnification

You agree to indemnify and hold Botswana Quality Baskets harmless against any claims, damages, or losses arising from:

• Misuse of our website or products

• Violation of these Terms

• Infringement of intellectual property rights

13. Governing Law

These Terms are governed by the laws of Botswana.
Any disputes shall be resolved in Botswana courts or through an agreed alternative dispute resolution method.

14. Changes to the Terms

Botswana Quality Baskets may update these Terms at any time.
Revised Terms will be posted with an updated date.
Continued use of the site indicates acceptance.

15. Contact Information

For questions or concerns about these Terms, contact:

Botswana Quality Baskets
Email: info@qualitybaskets.co.bw
WhatsApp/Phone: +267 72271422
Website: https://www.qualitybaskets.co.bw