**Privacy Policy

for Botswana Quality Baskets
(Compliant with Botswana DPA 2018 + GDPR)**

Last Updated: 09 December 2025
Applies To: Website, WooCommerce Store, Training Workshops & Experiences, WhatsApp Chatbots, Email, SMS, Social Media, and all Online/Offline Interactions.

1. Introduction

Botswana Quality Baskets (“we”, “our”, “us”) is committed to protecting your privacy and personal data in full compliance with the Botswana Data Protection Act, 2018 (DPA 2018) and applicable international standards, including the EU General Data Protection Regulation (GDPR) for customers located in the European Union or interacting from EU territories.

This Privacy Policy outlines:

What information we collect
How and why we use it
How we protect it
When we share it
Your data rights under DPA 2018 and GDPR

By accessing our website, completing online orders, registering for workshops, or communicating with us through digital platforms (including WhatsApp), you agree to the terms of this policy.

2. Definitions

Aligned with DPA 2018 and GDPR:

“Personal Data” / “Personal Information”: Any information relating to an identifiable person.
“Data Subject”: You—the individual whose data is being processed.
“Processing”: Any operation on personal data, including collection, storage, use, sharing, or deletion.
“Data Controller”: Botswana Quality Baskets, determining how and why personal data is handled.
“Data Processor”: Any third party that processes data on our behalf (e.g., hosting providers, payment gateways).

3. Information We Collect

3.1 Personal Data

Depending on your interaction with Botswana Quality Baskets, we may collect:

Full name
Email address
Phone number / WhatsApp number
Billing and shipping address
Identification details (only when legally required)
Workshop registration information
Emergency contact details (if required for events)
Login credentials for your WooCommerce account

3.2 WooCommerce & E-Commerce Data

When you shop through our online store:

Order details
Cart contents and preferences
Delivery information
Payment status & transaction records
Purchase history

We do not store credit card or banking details. These are securely processed by trusted third-party payment gateways.

3.3 Workshops & Training Registration

For workshop participants, we may collect:

Course selection
Skill or experience level
Preferred training dates
Employer/organisation (if applicable)
Special requirements (dietary, accessibility, etc.)

3.4 WhatsApp Chatbot & Direct Messaging

When communicating via WhatsApp or our chatbot:

WhatsApp number and profile details
Chat history and enquiries
Booking or order information
Files, images, or documents voluntarily shared

3.5 Automatically Collected Data

Browser and device information
IP address
Cookie identifiers
Website usage analytics
Session data for WooCommerce functionality

4. Legal Basis for Processing

4.1 Under Botswana DPA 2018

Processing is lawful when based on:

Consent
Contractual necessity (orders, workshop bookings)
Legal obligations
Legitimate interests (improving services, fraud prevention)

4.2 Under GDPR (for EU clients)

Legal bases include:

Article 6(1)(a) – Consent
Article 6(1)(b) – Contract performance
Article 6(1)(c) – Legal compliance
Article 6(1)(f) – Legitimate interests

Where consent is the lawful basis, you may withdraw it at any time.

5. How We Use Your Information

5.1 For E-Commerce / WooCommerce

Processing and fulfilling online orders
Delivering purchased baskets and products
Managing your account and preferences
Communicating order updates
Processing returns and customer support

5.2 For Workshops & Training

Confirming and managing bookings
Scheduling training sessions
Issuing invoices, confirmations, and attendance records
Ensuring safety and communication during events

5.3 For WhatsApp Chat & Chatbots

Responding to queries
Assisting with orders and bookings
Sending confirmations and reminders
Improving chat experience and service quality

5.4 Marketing (Only with Consent)

We may send:

Promotions
Product updates
Workshop announcements
Newsletters

You may unsubscribe or opt out at any time.

6. Sharing Your Information

Botswana Quality Baskets does not sell or rent your personal data.

We may share data with:

WooCommerce service providers
Payment processors (secure and PCI-compliant)
Delivery and courier partners
IT, hosting, and cloud service providers
Training facilitators (only essential participant information)
Legal authorities when required
Marketing platforms (with consent only)

All third parties must comply with confidentiality and data protection regulations.

7. International Data Transfers (Botswana & GDPR)

Your data may be transferred outside Botswana (e.g., to cloud hosting providers).
When this occurs, we ensure:

Adequate protection levels
Standard Contractual Clauses (GDPR)
Compliance with DPA 2018 cross-border transfer rules
Secure and lawful handling

8. Data Retention

Botswana Quality Baskets retains personal data only for as long as necessary for:

Completing your purchases
Handling workshop participation
Meeting legal, accounting, and tax obligations
Supporting after-sales service

Typical retention periods:

Financial records: 5–7 years
Customer account data: Active until you request deletion
Workshops & events: Up to 3 years
Chatbot data: Up to 12 months
Marketing lists: Until consent is withdrawn

9. Data Security

We use strong organisational and technical controls to protect your data, including:

SSL encryption
Secure servers for WooCommerce
Strong password policies
Secure payment integrations
Access limitation & staff confidentiality agreements
Regular updates and security audits

No system is fully risk-free, but we meet all reasonable standards under DPA 2018 and GDPR.

10. Your Rights

10.1 Rights Under Botswana DPA 2018

You have the right to:

Access your personal data
Correct or update inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Withdraw consent
Request restriction of processing
Lodge a complaint with the Botswana Information & Data Protection Commission

10.2 GDPR Rights for EU Individuals

Additional GDPR rights include:

Data portability
Right to erasure
Right to object to automated decision-making

To exercise any of these rights, contact us using the details below.

11. Cookies & Tracking

Botswana Quality Baskets uses cookies to:

Enable online shopping cart functionality
Improve browsing experience
Analyse website traffic
Personalise products and content

You may disable cookies, but this may limit site functionality.

12. Third-Party Websites

Our website and social media pages may contain external links.
We do not control or assume responsibility for their privacy practices.

13. Children’s Privacy

We do not knowingly collect personal data from persons under 18 years without verified parental or guardian consent.

14. Policy Updates

Botswana Quality Baskets may update this Privacy Policy periodically.
Changes will be posted with a revised “Last Updated” date.
Continued use of our services indicates acceptance of the updated policy.

15. Contact Us

For all privacy queries or data requests, contact:

Botswana Quality Baskets
Email: info@qualitybaskets.co.bw
Phone/WhatsApp: +267 72271422
Website: https://qualitybaskets.co.bw
Physical Address: Boronyane, Maun, Botswana