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Terms & Conditions
Botswana Quality Baskets
Last Updated: 09 December 2025
Welcome to Botswana Quality Baskets.
By accessing or using our website https://qualitybaskets.co.bw, placing an order, registering for workshops, or interacting with us through any online or offline platform, you agree to these Terms and Conditions.
Please read them carefully.
These Terms apply to all visitors, customers, workshop participants, and users of our services.
1. About Us
Botswana Quality Baskets is a cultural, artisan, and training enterprise promoting traditional Botswana basket weaving and handcrafted products.
Contact Details:
Email: info@qualitybaskets.co.bw
Phone/WhatsApp: +267 7221422
Physical Address: Home of Quality Baskets, Boronyane, Maun, Botswana
Website: https://qualitybaskets.co.bw
2. Use of the Website
By using our website, you confirm that:
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You are at least 18 years old, or using the site under supervision
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You will provide accurate and complete information
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You will not misuse or interfere with website functionality
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You will comply with all applicable local and international laws
Botswana Quality Baskets reserves the right to suspend or terminate access for any misuse.
3. Products & Descriptions
3.1 Handmade Product Disclaimer
All baskets and artisan products are handmade, meaning:
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Sizes, patterns, and colours may vary slightly
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Imperfections are natural characteristics
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These variations are not considered defects
3.2 Product Availability
We strive to maintain accurate stock levels, but availability is not guaranteed.
If a product becomes unavailable after purchase, we will:
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Offer a similar item
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Provide a refund
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Issue store credit
3.3 Pricing
Prices:
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Are listed in Botswana Pula (BWP) unless stated otherwise
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May change without notice
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Exclude international duties, taxes, or shipping unless specified
4. Orders & Payments
4.1 Checkout & Payment
Orders are processed through our WooCommerce platform.
By placing an order, you agree that:
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All information provided is correct
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You are the authorised holder of the payment method
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Payment is required before order dispatch
We accept:
4.2 Fraud Prevention
We may refuse or cancel orders that:
5. Shipping & Delivery
5.1 Local Deliveries (Botswana)
Delivery times vary but typically range from 1–7 business days depending on location.
5.2 International Deliveries
Shipping times and fees depend on the destination.
Customers are responsible for:
5.3 Delivery Issues
If your order arrives damaged or incorrect, notify us within 7 days with photos.
6. Refunds, Returns & Cancellations
This section summarises key terms.
Please refer to the full Refund & Returns Policy for detailed conditions.
6.1 Returns (Products)
Eligible only for:
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Damaged items
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Incorrect items
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Manufacturing defects
Returns must be requested within 7 days.
6.2 Refunds
Approved refunds are issued to the original payment method within 5–14 business days.
6.3 Workshop Cancellations
Participant cancellation timelines:
Botswana Quality Baskets may cancel workshops due to:
In such cases, participants may reschedule or receive a full refund.
7. Workshops, Training & Experiences
By registering for a workshop, you agree to:
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Follow all safety instructions
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Use materials and tools responsibly
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Respect the learning environment
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Not record or distribute training content without permission
We reserve the right to:
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Remove disruptive participants
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Modify workshop schedules
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Change instructors when necessary
8. Intellectual Property
All content on our website—including images, text, videos, logos, product descriptions, and designs—is the intellectual property of Botswana Quality Baskets unless otherwise stated.
You may not, without written permission:
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Copy or reproduce website content
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Modify or distribute materials
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Use our images or designs for commercial purposes
Unauthorised use may result in legal action.
9. Privacy & Data Protection
We process personal data in compliance with:
Our practices are detailed in our Privacy Policy and Cookies Policy, including:
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What data we collect
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Why we collect it
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How we protect it
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Your data rights
By using our services, you consent to such data processing.
10. WhatsApp, Chatbot & Communication Terms
By messaging us via WhatsApp or using our chatbot, you agree that:
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Conversations may be securely logged for service quality
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Information you provide may be used to process orders, bookings, or inquiries
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WhatsApp communication is not fully controlled by us—Meta Platforms’ policies also apply
We do not request sensitive personal data through WhatsApp.
11. Limitation of Liability
Botswana Quality Baskets is not liable for:
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Losses due to misuse of products
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Delays caused by courier services
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International customs delays
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Indirect or consequential damages
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Website downtime or technical disruptions
Our maximum liability is limited to the value of the goods or services purchased.
12. Indemnification
You agree to indemnify and hold Botswana Quality Baskets harmless against any claims, damages, or losses arising from:
13. Governing Law
These Terms are governed by the laws of Botswana.
Any disputes shall be resolved in Botswana courts or through an agreed alternative dispute resolution method.
14. Changes to the Terms
Botswana Quality Baskets may update these Terms at any time.
Revised Terms will be posted with an updated date.
Continued use of the site indicates acceptance.
15. Contact Information
For questions or concerns about these Terms, contact:
Botswana Quality Baskets
Email: info@qualitybaskets.co.bw
WhatsApp/Phone: +267 72271422
Website: https://www.qualitybaskets.co.bw
